Returns & Exchanges
Due to the perishable nature of our live oysters and caviar, we do not accept returns. However, we are committed to your satisfaction and will offer a replacement or store credit if your order arrives damaged or fails to meet our high quality standards.
Inspect Your Delivery
Upon arrival, immediately open your package to ensure the oysters are cold and shells are tightly closed.
Document Issues
If you notice any damage or quality concerns, take clear photos of the product and the shipping label within 24 hours of delivery.
Contact Support
Email our customer service team at [email protected] with your order number and the photos you collected.
Resolution Process
Our team will review your claim within 1-2 business days to issue a replacement shipment or a credit to your account.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing